Terms & Conditions

Rug Shockers®

Who We Are

We are Rug Shockers, located in Newark-on-Trent, Nottinghamshire. You can contact us anytime by email at info@rugshockers.com.

All Rights Reserved. Rug Shockers® is a registered trademark of Rug Shockers in the UK

The Product

We sell Rug Shockers.

Products may vary slightly from their pictures.

Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible because our products are handmade, all sizes, measurements and colours indicated on our website may vary with a tolerance of + or – 5%.

Ordering and Payment

By placing an order, you agree to buy our product. We accept payments through Stripe. Your payment is charged right away. You must be at least 18 years old to buy from our site.

Shipping and Delivery

We ship worldwide. Orders usually ship within 3-4 business days. You will get an email with tracking details once the product is on the way. You are responsible for any extra taxes or customs fees if you order from outside the UK.

Returns and Refunds

If you change your mind, you can return the product within 14 days of receiving it. The product must be unused and in its original packaging. You are responsible for the return shipping costs. We will give you a full refund once we check the returned item.

Liability

We are only responsible for the price of the product you bought. We are not responsible for any indirect damages or accidents caused by using the product incorrectly. Please use the product safely and as directed.

Changes to Terms

We may update these terms at any time. The updated rules will be posted on this page. If you buy a product after we change the rules, you agree to the new rules.

Rug Shockers

Range of Sizes

Available in XS for miniature and Shetlands, standard for ponies through to small horses and XL for larger horses.

Rug Shockers

Three Colours

Available in three colours, pink to make the boys wink, navy for the understated look and lime green to be seen.

Rug Shockers

Handmade in the UK

Carefully designed handmade product in the UK that restores respect for boundaries.

Why Choose Us

Rug Shockers®

We believe that exceptional customer service is built on empathy, responsiveness and understanding. Every interaction is an opportunity to build trust and deliver. We do not just provide a service, we understand your needs as a horse owner.

When you shop with Rug Shockers we want you to have a positive and memorable experience that you can share with the equine community. Contact us anytime for advice and we will do our best to help.

Contact Us

Frequently Asked Questions

Got a question? Check our FAQs below or get in touch and we will be happy to help you.

How do I fit the Rug Shocker?

Simply thread your rug shocker behind the front of the rug, take the front section down behind your buckles and secure with the super strong Velcro.

Can it be washed?

Yes, just like your rugs the Rug Shocker can be rinsed with plain water and left to dry.

Do not wash in a washing machine or with detergent.

Will the Velcro hold?

The Velcro has been tested to withstand up to 100 pulls and more.

Any tips for my electric fencing?

Keep all lines live to teach respect for the fence.

Use tape rather than rope or wire, ideally with 2 or 3 strands set at different heights.

Use a strong well grounded and regularly tested energiser.

Maintain tight lines using proper insulators.

Place safety breakers every 20-40 metres along, long straight fence lines.

Check for overhanging branches, weeds or long grass touching the fence.

Use a Rug Shocker on your rug!

Rug Shockers

©2026 Rug Shockers. All Rights Reserved | Made by JKE Web Design Ltd